Frequently Asked Questions
Ordering
1. How do I place an order?
To place an order, simply browse our website, select the desired items, and add them to your shopping cart. Proceed to the checkout page and follow the prompts to provide your shipping and payment information.
2. Can I modify or cancel my order after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer service team as soon as possible, and we will assist you accordingly.
3. Do I need an account to place an order?
It is not mandatory to create an account to place an order. However, creating an account allows for a faster checkout process and provides access to order history and tracking information.
Shipping
1. How long does shipping take?
Shipping times vary depending on the destination and the shipping method selected during checkout. Please refer to our shipping policy for estimated delivery times.
2. How much does shipping cost?
All orders shipped within the USA, we charge a flat rate of $7.95.
4. Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Return & Refund
1. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it for a refund or exchange within 18 days of receiving your order. Items must be in their original condition and packaging.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected]. We will provide you with instructions on how to return your item.
3. How long does it take to process a refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Cancellation
1. Can I cancel my order?
We try to process and ship orders as quickly as possible, but if you need to cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that cancellations can be made once an order has been processed.
2. Will I be charged any fees for order cancellation?
There are generally no fees for order cancellation. However, if your order has already been processed or shipped, some fees may apply. Please reach out to our customer service team for further assistance.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards.
2. Is it safe to enter my credit card information on your website?
Yes, it is safe to enter your credit card information on our website. We use SSL encryption to protect your information during transmission.
3. Can I use multiple payment methods to pay for my order?
Currently, we only accept one payment method per order. If you have specific payment requirements, please contact our customer service team, and we will assist you to the best of our ability.